Privacy Policy

With our motto of “Science Delivers Better Living”, we, as the comprehensive manufacturer of rubber and plastic products are committed to product development to further enhance the customers’ lives. In the meantime, to our customers who are using our products, we regard the protection of their personal information as one of our most important tasks and we will strive to protect their personal information based on the following Privacy Policy:


We will comply with the laws and regulations concerning personal information protection.

2.About acquisition of personal information

We will acquire personal information by lawful and fair manners.

3.About the use of personal information

We will handle personal information only to the extent necessary for achieving the purpose of use specified at personal information acquisition.

4.About provision of personal information to a third party

We will not provide personal information to third parties without obtaining their consent beforehand, except as stipulated by laws and ordinances.
In the event that we share personal information with a third party or entrusts handling of personal information to a third party, we will conduct a rigorous investigation of the third party and will properly supervise and control them by entering an outsourcing agreement.

5.About management of personal information

We will maintain the accuracy of personal information and safely manage it.
In order to prevent the loss, destruction, falsification and leakage of personal information, we will take appropriate and effective information security measures against unauthorized access, computer virus, etc.
We appoint a person in charge of personal information management and we will carry out proper management of personal information.
We regularly conduct trainings for our board members and employees on personal information protection and proper management in order to handle personal information properly during daily work.
In order to implement this policy, we have formulated the Personal Information Protection Compliance Program (including this policy,“Personal Information Protection Rules”). We will thoroughly disseminate, implement, maintain, and continuously improve it.

6.About disclosure, correction, suspension, or deletion of the personal information.

We confirm that the person has the right to request disclosure, correction, suspension of use, elimination, etc. concerning his/her personal information, and we will promptly respond to these requests without objection.

7.Inquiry window for personal information issue

We will set up a service window for personal information consultation, complaints, and other inquiries, and we will respond promptly and in good faith.

Prepared: April 1st, 2005
Revised: April 1st, 2024

About the handling of personal information in our company

Okamoto Industries, Inc. (hereinafter referred to as “the Company”) and our group companies (collectively referred to as “Okamoto Group”) have established a proper management and handling system of personal information, in accordance with the “Personal Information Protection Law” as follows:

In this website, the Group Companies include Ichijiku Pharmaceutical, Okamoto Kaseihin, Okamoto Tsusho, Hillson Deck, Hongo Service, Shoetech Okamoto, Funabori Rubber, Riken Corundum and Okamoto Kankyo Kaihatsu.

(Last Updated: April 1st, 2024)

1. Scope of Personal Information

The Personal Information to be protected by the Okamoto Group includes information provided by customers through Okamoto Group’s corporate activities, such as customer’s name, address, gender, telephone number, customer ID number, email address, purchase history, and any other information that can identify the customer.
 In addition, if the customer purchases a product as a gift or the like and designates another destination, information on the destination is also included in the personal information.

2. Use of Personal Information

(1) Purpose of using Personal Information

The Okamoto Group will acquire and use personal information to the extent necessary for the following purposes.There may be a case we do not state about the purpose of use where the purpose is obvious in view of the situation.

  • To deliver the goods, settle the payment, or to respond to the inquiries when customer purchase goods, apply for questionnaire, monitoring or other transactions.
  • To make inquiries to the customers about the customer or agent’s authority and age.
  • To provide information about after service, etc. to the customer.
  • To provide information about new products or services to the customer.
  • To improve our products or services through market survey, data analysis and questionnaire.
  • To provide services related to registration for membership services.
  • Other purposes which lead to appropriate and smoother deals with customers and stakeholders.
(2)Use of Personal Information

Okamoto Group will jointly use personal information collected during its business activities.
Okamoto Group will not provide or disclose personal information provided by customers to third parties other than Okamoto Group without obtaining the consent of the customer, except as provided below:

  • According to Law
  • In case Okamoto Group outsources its business activity, we shall conduct necessary and appropriate supervision for the safety management of personal information, and provide only necessary information.

In case Okamoto Group provide personal information to a third party under the consent from the customer, we shall conduct strict investigation on the third party and appropriately supervise them to ensure that the personal information will not be leaked.